Help me, Obi Wan Internets.

[blue_soaring]

I require advice.

I bought a very nice present for a very nice person whose birthday occurs this year (vague! \o/). A limited print of some lovely original artwork, despite the cardboard and the warnings the artist put on the package, it arrived bent, with one noticeable crease about the size of a pinky nail, and two dings along the bottom edge. I think a frame will take care of the slight bends in it, but... I'm not happy. It's not shiny and new and pristine, and it's supposed to be a present. Giftee will not mind so much, because Giftee is stupidly easy-going, but, but...

Not happy.

So pretty much all I'm wondering, as someone who hasn't been in this situation before but would like to make this displeasure known without being a) a total ass and b) completely ignored, what some of your thoughts and opinions would be on an equitable resolution?

Comments

[stormcloude]

I guess it depends on whether you think the postal service did it or the sender. If it was the sender and you explain it's a gift, they might let you exchange it, though you might be out some additional postage.

If it was the post office you might not have any recourse unless the package was insured. :(

[blue_soaring]

Sender has agreed to replace, but the trouble of having to send it back and then wait for it to arrive means it's now a late present. It's just annoying, I like things to be done right the first time around, darnit.