Help me, Obi Wan Internets.

[blue_soaring]

I require advice.

I bought a very nice present for a very nice person whose birthday occurs this year (vague! \o/). A limited print of some lovely original artwork, despite the cardboard and the warnings the artist put on the package, it arrived bent, with one noticeable crease about the size of a pinky nail, and two dings along the bottom edge. I think a frame will take care of the slight bends in it, but... I'm not happy. It's not shiny and new and pristine, and it's supposed to be a present. Giftee will not mind so much, because Giftee is stupidly easy-going, but, but...

Not happy.

So pretty much all I'm wondering, as someone who hasn't been in this situation before but would like to make this displeasure known without being a) a total ass and b) completely ignored, what some of your thoughts and opinions would be on an equitable resolution?

Comments

[mitsuhachi]

Is it possible that they could trade you for another print from the series? I know it's limited, but not how many left...it might be a possibility though. And if you ask, they may be able to ship it in a bigger box, say, or with better backing. They may want you to pay a bit extra, but yeah--if it were packed properly, it shouldn't have bent. Dings happen, I guess, but a crease? That's kind of. Hm.

[blue_soaring]

Have talked to person, they're willing to replace. It's kind of annoying that I have to ship back the damaged one out of my own pocket, but that's how these things go, or so I'm told. Oi.